Frequently Asked Questions

Benty Flowers delivers to over 400 suburbs across Melbourne. From our local Carlton community (Zone 1 – free delivery) to wider Greater Melbourne suburbs (Zone 6), we make it easy to send flowers almost anywhere in the city.

Our delivery zones:

• Zone 1 – Carlton Local: Free same-day delivery

• Zone 2 – Inner North: $10

• Zone 3 – Melbourne CBD & Fringe: $15

• Zone 4 – Inner & Mid Suburbs: $20

• Zone 5 – Outer Suburbs (10–15 km): $25

• Zone 6 – Greater Melbourne: $30

💡 Orders over $150 include free delivery in Zones 1–5 (Zone 6 excluded). Same-day delivery is available on selected items when ordered before 1 PM.

Our delivery fees are based on zones across Carlton and Melbourne:

• Zone 1 – Carlton Local: Free same-day delivery

• Zone 2 – Inner North: $10

• Zone 3 – Melbourne CBD & Fringe: $15

• Zone 4 – Inner & Mid Suburbs: $20

• Zone 5 – Outer Suburbs (10–15 km): $25

• Zone 6 – Greater Melbourne: $30

💡 Orders over $150 include free delivery in Zones 1–5 (Zone 6 excluded). Same-day delivery is available on selected items when ordered before 1 PM.

We deliver flowers Monday to Saturday across Carlton and Melbourne. Our drivers cover all delivery zones, from local Carlton orders (free same-day delivery) to extended suburbs.

⏰ Same-day delivery is available on selected items when ordered before 1 PM.
🚚 Deliveries are usually made during business hours, and we always aim to deliver at the requested time frame chosen at checkout.
📅 No regular deliveries are made on Sundays or public holidays, except for special occasions like Mother’s Day or Valentine’s Day when extended hours may apply.

This schedule ensures every bouquet of roses, graduation flowers, or native blooms arrives fresh and on time anywhere in Melbourne.

Flower deliveries in Carlton and Melbourne are usually made during business hours (9 AM – 6 PM). While we cannot guarantee exact delivery times, you can request a preferred time frame (morning or afternoon) at checkout, and our team will do their best to accommodate it.

For same-day orders placed before 1 PM, delivery is completed on the same day within standard hours. If you need flowers for a special event, school, office, or hospital, please provide detailed instructions in the order notes so we can arrange the most suitable timing.

During busy periods such as Valentine’s Day, Mother’s Day, and graduation season, delivery schedules may be extended, but we always ensure your bouquet arrives fresh and on time.

Yes, you can request a preferred delivery time when placing your order. While we cannot always guarantee exact delivery to the minute, we do our best to meet your request within a time window (morning or afternoon).

For important events such as weddings, corporate functions, school ceremonies, or funeral services, we recommend placing your order as early as possible. Our team gives funeral and sympathy flowers the highest priority to ensure they arrive before the service begins at the church, chapel, or cemetery.

Please leave detailed instructions at checkout, such as the venue name, service time, and contact person, so we can coordinate delivery smoothly.

During peak seasons like Valentine’s Day, Mother’s Day, or graduation week in Melbourne, delivery schedules are busier, but we always make every effort to prioritise time-sensitive events.

Regular deliveries at Benty Flowers are available Monday to Saturday. We do not offer standard delivery on Sundays or public holidays, as our shop and courier network operate on reduced hours.

🚫 No regular Sunday delivery (except for special occasions)
🚫 No delivery on public holidays

✅ On major floral events such as Valentine’s Day, Mother’s Day, and selected graduation ceremonies, we extend our hours and may arrange Sunday or public holiday deliveries. These dates will always be announced on our website in advance so you can plan your order.

This schedule ensures we can provide fresh, handcrafted flowers across Carlton and Melbourne without compromising quality.

If the recipient is not home at the time of delivery, our courier will do one of the following depending on the situation:

• Safe drop: Flowers may be left in a shaded and secure location at the delivery address (e.g. porch, front desk, or reception).

• Neighbour or reception: In apartments, offices, or hospitals, flowers may be left with a reception desk, concierge, or neighbour if available.

• Re-delivery: If no safe option is available, the flowers will be returned to our Carlton shop, and we will contact you to arrange re-delivery (additional fees may apply).

We always make sure your bouquet is handled with care so it arrives fresh and beautiful, whether it’s a birthday surprise, graduation gift, or sympathy arrangement.

Yes, Benty Flowers delivers to apartments, offices, hospitals, and schools across Carlton and Melbourne. For smooth delivery, please provide clear details such as:

• Apartment or unit number

• Building name and floor

• Reception or concierge desk (if applicable)

• Company or department name for office deliveries

For offices and corporate buildings, flowers are usually left with the reception desk or mailroom staff. For apartments, our drivers may need to contact the recipient to gain access to the building.

This ensures that your roses, graduation bouquets, sympathy flowers, or native arrangements arrive safely and on time.

Yes, you can request a change of delivery address after placing your order, but this must be done at least 24 hours before the scheduled delivery. For same-day orders, changes may not always be possible once your flowers are out for delivery.

If you need to update the address — for example, from a home address to an office, hospital, or event venue in Melbourne — please contact us as soon as possible with your order number so our team can assist.

Please note that if the new address falls under a different delivery zone, additional charges may apply.

Yes, Benty Flowers offers several free delivery options across Carlton and Melbourne:

• 🌸 Zone 1 – Carlton Local: Always free same-day delivery with no minimum spend.

• 🚚 Orders over $150: Free delivery in Zones 1–5 (Zone 6 excluded).

• 🎁 Special promotions: From time to time, we run offers with free delivery for selected collections or occasions.

This means whether you’re sending roses in Carlton, graduation flowers to Brunswick, or native bouquets to Fitzroy, you can often enjoy zero delivery fees. Free delivery details are always shown at checkout before you confirm your order.

If for any reason your flowers cannot be delivered, our team at Benty Flowers will always try to find the best solution:

• 🚪 Recipient not available: If no one is home and no safe place is found, the flowers are returned to our Carlton shop and we’ll contact you to arrange re-delivery (an additional fee may apply).

• 🏢 Restricted locations: Some hospitals, offices, or buildings may refuse flower deliveries. In these cases, we’ll contact you immediately to discuss alternatives.

• 📦 Delivery issues: If the address is incorrect or incomplete, we’ll try to reach you by phone or email to confirm updated details.

We aim to ensure every bouquet — whether it’s roses, native flowers, sympathy arrangements, or graduation bouquets — arrives fresh and on time across Melbourne.

Yes, Benty Flowers delivers to most hospitals, churches, chapels, and funeral homes across Carlton and Melbourne. These orders are treated with the highest priority, as we understand how important timing is for both hospital patients and funeral services.

🏥 Hospital Deliveries: Please include the patient’s full name, ward, and room number. Some wards (such as ICU) may not accept flowers, so we recommend checking with the hospital first. If flowers cannot be delivered, our team will contact you immediately.

⚰️ Funeral & Sympathy Deliveries: Funeral flowers are always scheduled to arrive before the service begins. Please provide the service time, venue name, and contact details so we can ensure timely delivery. We recommend placing funeral orders at least 24–48 hours in advance.

This service ensures that every bouquet — whether it’s roses, sympathy wreaths, native arrangements, or casket flowers — arrives fresh, respectful, and on time.

Yes, you can schedule your flower delivery for any future date through the Benty Flowers online checkout. This is a popular option for customers planning birthdays, anniversaries, graduations, weddings, or corporate events in advance.

When placing your order, simply select the desired delivery date on the calendar. Our florists will prepare your bouquet fresh on that day, and our drivers will ensure it is delivered on time anywhere across Carlton and Melbourne suburbs.

Scheduling in advance also guarantees priority during peak seasons like Valentine’s Day, Mother’s Day, and graduation week, where same-day slots often book out quickly.

Yes, Benty Flowers offers same-day flower delivery across Carlton and Melbourne. To qualify, simply place your order before 1 PM and select from our same-day collection. Our florists will prepare your bouquet fresh, and our drivers will ensure it arrives the very same day.

Same-day delivery is available Monday to Saturday and covers a wide range of occasions — from birthday surprises and graduation bouquets to last-minute romantic roses or sympathy flowers.

To qualify for same-day delivery with Benty Flowers, your order must be placed before 1 PM (Monday to Saturday). Orders placed after this time will be scheduled for the next available delivery day.

By ordering early, you help our florists prepare your bouquet fresh and allow enough time for our drivers to deliver across Carlton and over 400 Melbourne suburbs.

💡 For busy occasions such as Valentine’s Day, Mother’s Day, and graduation week, we recommend ordering as early as possible, as same-day slots often fill quickly.

Yes, Benty Flowers delivers to over 400 suburbs across Melbourne, covering everything from our local Carlton zone to the wider Greater Melbourne area.

Our delivery is structured into six zones:

• Zone 1: Carlton Local – Free Delivery

• Zone 2: Inner North – $10

• Zone 3: Melbourne CBD & Fringe – $15

• Zone 4: Inner & Mid Suburbs – $20

• Zone 5: Outer Suburbs (10–15 km) – $25

• Zone 6: Greater Melbourne – $30 (advance orders only, no free delivery available)

If you’re unsure whether your suburb is included, simply check our Melbourne Delivery Zones page or search your postcode at checkout. This makes it easy to send roses, graduation bouquets, sympathy flowers, or native arrangements almost anywhere in Melbourne.

You can easily place your flower order online at Benty Flowers. Simply browse our collections, select your favourite bouquet or gift, and complete your purchase in a few simple steps.

During checkout, you’ll be able to choose your preferred delivery date, add a personal message, and select pickup or delivery options.

Need help? Our live chat is available for real-time support in your own language.

Yes! You can select your preferred delivery date during checkout.

For birthdays, anniversaries, or graduation gifts, we recommend placing your order in advance to guarantee availability — especially during peak seasons.

Same-day delivery is available for select products across Melbourne. 

Absolutely! You can message us directly on WhatsApp at 0428 008 008 for quick support or flower-related questions.

Our WhatsApp assistant is powered by AI, so you can get instant answers 24/7 in your own language.

While all orders must be placed either online through our website or over the phone with a team member, our smart chatbot will help guide you through the process, recommend products, or connect you with a real person if needed.

Yes. After successfully placing your order with Benty Flowers, you’ll receive a confirmation email containing all key details — including your selected delivery date, order summary, and receipt.

If you don’t see the email in your inbox within a few minutes, please check your spam or promotions folder.

For any concerns or updates, our team is always here to help via live chat or WhatsApp (0428 008 008).

Yes, Benty Flowers offers same-day flower delivery across Carlton and Melbourne suburbs. Simply place your order online before 1:00 PM, and our team will handcraft your bouquet fresh on the day. You can choose from our wide range of roses, native flowers, graduation bouquets, and seasonal arrangements, and select either pickup from our Carlton store or local delivery to your chosen Melbourne address. For urgent assistance, our live chat support is always available.

Of course! Every order includes a complimentary message card where you can write a note to make your gift extra special. During checkout, you can enter your message, and our team will carefully handwrite it on a beautiful card to accompany your bouquet or gift box. Whether it’s for a birthday, anniversary, graduation, or just because, your words will arrive with your flowers anywhere in Melbourne.

Yes, you can request specific flowers or colours when placing your order at Benty Flowers. Simply add your preference in the special instructions box during checkout. Our team in Carlton will do their best to include your requested blooms, such as red roses, lilies, sunflowers, or native flowers, depending on seasonal availability in Melbourne.

If a flower is unavailable, we will carefully substitute it with a similar style and colour palette to maintain the beauty and value of your bouquet. Whether it’s for a wedding, birthday, graduation, or anniversary, we always strive to make your order as close as possible to your request. For urgent or highly customised needs, you can also contact us directly via live chat or phone for assistance.

At Benty Flowers, we make checkout easy and flexible for all our customers in Carlton and across Melbourne. You can pay for your flowers using Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Google Pay. All payments are processed securely through our online store.

If you’re visiting our Carlton flower shop, you can also pay in person using EFTPOS, debit, or credit cards. Whether you’re ordering a birthday bouquet, graduation flowers, sympathy arrangement, or native flowers for same-day delivery, we provide trusted and convenient payment options to make your experience seamless.

Currently, Benty Flowers delivers only within Carlton and Melbourne suburbs. We do not offer international flower delivery outside Australia. Our focus is on providing the best local florist service, ensuring your bouquet is fresh, hand-crafted, and delivered with care on the same day within Melbourne.

If you’d like to send flowers to someone outside Melbourne, we recommend placing the order with a local florist in their city, as this guarantees better freshness and faster service. For any Melbourne-based orders, including graduation flowers, birthday bouquets, native arrangements, and roses, we are happy to assist with same-day and scheduled delivery options.

Yes, you can easily order multiple bouquets or arrangements in one transaction at Benty Flowers. Simply add each item to your cart, whether it’s roses, graduation bouquets, native flowers, or birthday arrangements, and then proceed to checkout.

If you need the bouquets delivered to different Melbourne addresses, you can specify delivery details for each order, or place separate orders for clarity. Our team in Carlton is experienced in handling bulk flower orders for weddings, corporate events, and celebrations, ensuring every bouquet arrives fresh and on time. For large or customised orders, we recommend contacting us directly so we can help arrange everything smoothly.

Yes, at Benty Flowers you can change or cancel your order up to 24 hours before the scheduled delivery. If you need to update details such as the delivery address, card message, or bouquet size, please contact us as soon as possible.

📧 Email: contact@bentyflowers.com.au
📞 Phone: 03 9969 2118

Please note that for same-day flower delivery orders, once confirmed, changes or cancellations cannot be guaranteed because our florists immediately begin preparing your arrangement to ensure freshness.

This policy helps us continue offering reliable same-day delivery across Carlton and Melbourne, while maintaining the quality of every bouquet, roses, graduation flowers, and native arrangements.

Yes, you can choose to send flowers anonymously with Benty Flowers. If you do not add your name to the message card, the recipient will not see any details about the sender. The bouquet will be delivered just like any other order, with no personal information revealed.

Anonymous flower delivery is a popular choice in Melbourne for secret admirers, surprises, birthdays, or just-because gifts. If you’d like extra confirmation, you can mention “anonymous delivery” in the order notes at checkout.

Once your order is placed on the Benty Flowers website, you will receive an instant confirmation email with all your order details, including the bouquet selected, delivery address, and scheduled time. Please check your inbox and also your spam/junk folder, as sometimes automated messages may be filtered there.

If you don’t receive a confirmation within a few minutes, please contact us so we can verify your order:

📧 Email: contact@bentyflowers.com.au
📞 Phone: 03 9969 2118
💬 Live Chat: via our website

This confirmation ensures that your flower delivery in Carlton and Melbourne has been successfully processed and is being prepared by our florists.

Yes, Benty Flowers delivers to most hospitals, offices, and schools across Carlton and Melbourne. When placing your order, please make sure to include the full name, department, room number, or building details so our driver can deliver directly to the right location.

For hospital deliveries, please confirm the recipient is allowed to receive flowers, as some wards (like ICU) may have restrictions. For schools and universities, deliveries are usually made to the reception or front office.

We regularly deliver graduation bouquets, birthday flowers, sympathy arrangements, and corporate floral displays across Melbourne. If you need help confirming delivery details, please contact us:

📧 Email: contact@bentyflowers.com.au