Frequently Asked Questions

Benty Flowers is conveniently located at 237 Lygon Street, Carlton VIC, in the heart of Melbourne’s most vibrant dining and cultural precinct. You’ll find us just steps away from popular cafés and shops, with easy access by tram, car, bike, or foot.

Whether you're visiting Carlton or a local resident, our store is simple to reach and perfectly positioned for quick pickups and last-minute gifts.

We are open six days a week.
Our standard opening hours are:

• Monday – Saturday: 9:00 AM – 6:00 PM

• Sunday: Closed (open only on major occasions such as Valentine’s Day, Mother’s Day, and Graduation weeks)

During peak seasons, extended trading hours may apply.

Yes! Benty Flowers is proudly a family-owned and family-operated local florist in Carlton. We focus on personal service, premium fresh blooms, and community-first values.

Benty Flowers opened in January 2024 and has quickly grown to become a trusted florist for Carlton, Fitzroy, Brunswick, and surrounding Melbourne suburbs.

Yes! You are welcome to visit our Carlton shop, browse fresh flowers, pick up ready-made bouquets, or create a custom order with help from our florists.

Absolutely. Benty Flowers partners with several local businesses, cafés, and event venues across Carlton and inner Melbourne to supply flowers for events, photoshoots, and daily arrangements.

We focus on:

• Local Melbourne freshness

• Artistic, modern floral design

• Same-day delivery for selected products

• Personalised customer care

• High-quality packaging and presentation
  Our team treats every bouquet as a story—Every Benty Bloom Tells Your Story.

Yes. You can book a time to speak with us in-store for custom arrangements, event flowers, weddings, or corporate designs. Appointments are recommended during busy seasons.

Yes! As a Carlton-based florist, we regularly work with local universities, student associations, community groups, and nearby businesses for graduations, ceremonies, performances, and special events.

Yes. We prioritise sustainable practices such as minimising waste, sourcing from local suppliers when possible, using recyclable materials, and offering long-lasting Australian native options.

Yes, we specialise in creating fully custom floral arrangements for any style, theme, colour palette, or budget. Whether you need elegant roses, artistic natives, modern corporate arrangements, or themed event florals, our team can design something truly unique for your occasion.

To start a custom order, simply contact us with your ideas, preferred colours, event date, and any inspiration photos.

For small custom bouquets, 1–2 days’ notice is usually enough.
For larger events—such as corporate launches, university ceremonies, gallery openings, or private functions—we recommend booking at least 1–2 weeks in advance so we can secure the freshest flowers and plan your styling requirements.

High-demand seasons like Valentine’s Day, Mother’s Day, and graduation weeks fill quickly, so earlier booking is strongly recommended.

3. Do you create flowers for university events and graduations?

Absolutely. As a Carlton-based florist, we frequently design floral arrangements for University of Melbourne, RMIT, Trinity College, student organisations, graduation ceremonies, performances, and academic events.

We offer:

• Stage and podium flowers

• Presentation bouquets

• Staff gifts

• Guest arrangements

• Bulk graduation bouquets at special pricing

Yes, we provide floral services for corporate events, offices, hotels, restaurants, medical clinics, and retail stores.
Our services include:

• Weekly corporate flower subscriptions

• Event installations

• Reception desk arrangements

• Restaurant table flowers

• Opening ceremony arrangements

• Brand-colour themed florals

We can provide invoices, recurring schedules, and customised designs to match your brand identity.

Yes. Whether your event requires soft pastels, bold and vibrant tones, all-white elegance, or brand-specific colours, our florists can design arrangements that match your exact theme. You may send us:

• Mood boards

• Colour samples

• Event photos

• Brand guidelines

We will recreate the style with the freshest available flowers.

Yes, we offer a range of floral installations including:

• Table arrangements

• Entrance florals

• Flower walls

• Ceremony arches

• Large-scale displays

• Corporate activation florals

Installation availability depends on the event location, flower requirements, and setup time. Contact us with details to receive a custom quote.

Definitely. We love designing with Australian natives because they are beautiful, long-lasting, and perfect for both indoor and outdoor events. Popular native varieties include:

• Banksia

• Kangaroo Paw

• Billy Buttons

• Eucalyptus

• Protea

• Waratah (seasonal)

Native arrangements are especially popular for corporate functions, modern events, and eco-friendly themes.

Yes. For all event and custom flower orders, we provide professional delivery, setup, and placement in your venue. Our team ensures everything is styled perfectly and ready before your event begins.

Setup services are available across Carlton, Fitzroy, Brunswick, CBD, and most Melbourne suburbs.

You can request a quote by:

• Calling our Carlton shop

• Sending us an email with event details

• Using our website contact form

• Visiting us in-store for a consultation

For accurate pricing, please provide:

• Event date and location

• Preferred style or colour palette

• Quantity/size of arrangements

• Any inspiration images

We will prepare a personalised quote and timeline for you.

Yes, depending on flower availability and the size of the request.
Simple custom bouquets can often be made the same day.
For larger or more specialised orders, we will do our best to accommodate your timeline—even on short notice.

Contact us directly for urgent requests.

Benty Flowers delivers to over 400 suburbs across Melbourne. From our local Carlton community (Zone 1 – free delivery) to wider Greater Melbourne suburbs (Zone 6), we make it easy to send flowers almost anywhere in the city.

Our delivery zones:

• Zone 1 – Carlton Local: Free same-day delivery

• Zone 2 – Inner North: $10

• Zone 3 – Melbourne CBD & Fringe: $15

• Zone 4 – Inner & Mid Suburbs: $20

• Zone 5 – Outer Suburbs (10–15 km): $25

• Zone 6 – Greater Melbourne: $30

💡 Orders over $150 include free delivery in Zones 1–5 (Zone 6 excluded). Same-day delivery is available on selected items when ordered before 1 PM.

Our delivery fees are based on zones across Carlton and Melbourne:

• Zone 1 – Carlton Local: Free same-day delivery

• Zone 2 – Inner North: $10

• Zone 3 – Melbourne CBD & Fringe: $15

• Zone 4 – Inner & Mid Suburbs: $20

• Zone 5 – Outer Suburbs (10–15 km): $25

• Zone 6 – Greater Melbourne: $30

💡 Orders over $150 include free delivery in Zones 1–5 (Zone 6 excluded). Same-day delivery is available on selected items when ordered before 1 PM.

We deliver flowers Monday to Saturday across Carlton and Melbourne. Our drivers cover all delivery zones, from local Carlton orders (free same-day delivery) to extended suburbs.

⏰ Same-day delivery is available on selected items when ordered before 1 PM.
🚚 Deliveries are usually made during business hours, and we always aim to deliver at the requested time frame chosen at checkout.
📅 No regular deliveries are made on Sundays or public holidays, except for special occasions like Mother’s Day or Valentine’s Day when extended hours may apply.

This schedule ensures every bouquet of roses, graduation flowers, or native blooms arrives fresh and on time anywhere in Melbourne.

Flower deliveries in Carlton and Melbourne are usually made during business hours (9 AM – 6 PM). While we cannot guarantee exact delivery times, you can request a preferred time frame (morning or afternoon) at checkout, and our team will do their best to accommodate it.

For same-day orders placed before 1 PM, delivery is completed on the same day within standard hours. If you need flowers for a special event, school, office, or hospital, please provide detailed instructions in the order notes so we can arrange the most suitable timing.

During busy periods such as Valentine’s Day, Mother’s Day, and graduation season, delivery schedules may be extended, but we always ensure your bouquet arrives fresh and on time.

Yes, you can request a preferred delivery time when placing your order. While we cannot always guarantee exact delivery to the minute, we do our best to meet your request within a time window (morning or afternoon).

For important events such as weddings, corporate functions, school ceremonies, or funeral services, we recommend placing your order as early as possible. Our team gives funeral and sympathy flowers the highest priority to ensure they arrive before the service begins at the church, chapel, or cemetery.

Please leave detailed instructions at checkout, such as the venue name, service time, and contact person, so we can coordinate delivery smoothly.

During peak seasons like Valentine’s Day, Mother’s Day, or graduation week in Melbourne, delivery schedules are busier, but we always make every effort to prioritise time-sensitive events.

Regular deliveries at Benty Flowers are available Monday to Saturday. We do not offer standard delivery on Sundays or public holidays, as our shop and courier network operate on reduced hours.

🚫 No regular Sunday delivery (except for special occasions)
🚫 No delivery on public holidays

✅ On major floral events such as Valentine’s Day, Mother’s Day, and selected graduation ceremonies, we extend our hours and may arrange Sunday or public holiday deliveries. These dates will always be announced on our website in advance so you can plan your order.

This schedule ensures we can provide fresh, handcrafted flowers across Carlton and Melbourne without compromising quality.

If the recipient is not home at the time of delivery, our courier will do one of the following depending on the situation:

• Safe drop: Flowers may be left in a shaded and secure location at the delivery address (e.g. porch, front desk, or reception).

• Neighbour or reception: In apartments, offices, or hospitals, flowers may be left with a reception desk, concierge, or neighbour if available.

• Re-delivery: If no safe option is available, the flowers will be returned to our Carlton shop, and we will contact you to arrange re-delivery (additional fees may apply).

We always make sure your bouquet is handled with care so it arrives fresh and beautiful, whether it’s a birthday surprise, graduation gift, or sympathy arrangement.

Yes, Benty Flowers delivers to apartments, offices, hospitals, and schools across Carlton and Melbourne. For smooth delivery, please provide clear details such as:

• Apartment or unit number

• Building name and floor

• Reception or concierge desk (if applicable)

• Company or department name for office deliveries

For offices and corporate buildings, flowers are usually left with the reception desk or mailroom staff. For apartments, our drivers may need to contact the recipient to gain access to the building.

This ensures that your roses, graduation bouquets, sympathy flowers, or native arrangements arrive safely and on time.

Yes, you can request a change of delivery address after placing your order, but this must be done at least 24 hours before the scheduled delivery. For same-day orders, changes may not always be possible once your flowers are out for delivery.

If you need to update the address — for example, from a home address to an office, hospital, or event venue in Melbourne — please contact us as soon as possible with your order number so our team can assist.

Please note that if the new address falls under a different delivery zone, additional charges may apply.

Yes, Benty Flowers offers several free delivery options across Carlton and Melbourne:

• 🌸 Zone 1 – Carlton Local: Always free same-day delivery with no minimum spend.

• 🚚 Orders over $150: Free delivery in Zones 1–5 (Zone 6 excluded).

• 🎁 Special promotions: From time to time, we run offers with free delivery for selected collections or occasions.

This means whether you’re sending roses in Carlton, graduation flowers to Brunswick, or native bouquets to Fitzroy, you can often enjoy zero delivery fees. Free delivery details are always shown at checkout before you confirm your order.

If for any reason your flowers cannot be delivered, our team at Benty Flowers will always try to find the best solution:

• 🚪 Recipient not available: If no one is home and no safe place is found, the flowers are returned to our Carlton shop and we’ll contact you to arrange re-delivery (an additional fee may apply).

• 🏢 Restricted locations: Some hospitals, offices, or buildings may refuse flower deliveries. In these cases, we’ll contact you immediately to discuss alternatives.

• 📦 Delivery issues: If the address is incorrect or incomplete, we’ll try to reach you by phone or email to confirm updated details.

We aim to ensure every bouquet — whether it’s roses, native flowers, sympathy arrangements, or graduation bouquets — arrives fresh and on time across Melbourne.

Yes, Benty Flowers delivers to most hospitals, churches, chapels, and funeral homes across Carlton and Melbourne. These orders are treated with the highest priority, as we understand how important timing is for both hospital patients and funeral services.

🏥 Hospital Deliveries: Please include the patient’s full name, ward, and room number. Some wards (such as ICU) may not accept flowers, so we recommend checking with the hospital first. If flowers cannot be delivered, our team will contact you immediately.

⚰️ Funeral & Sympathy Deliveries: Funeral flowers are always scheduled to arrive before the service begins. Please provide the service time, venue name, and contact details so we can ensure timely delivery. We recommend placing funeral orders at least 24–48 hours in advance.

This service ensures that every bouquet — whether it’s roses, sympathy wreaths, native arrangements, or casket flowers — arrives fresh, respectful, and on time.

Yes, you can schedule your flower delivery for any future date through the Benty Flowers online checkout. This is a popular option for customers planning birthdays, anniversaries, graduations, weddings, or corporate events in advance.

When placing your order, simply select the desired delivery date on the calendar. Our florists will prepare your bouquet fresh on that day, and our drivers will ensure it is delivered on time anywhere across Carlton and Melbourne suburbs.

Scheduling in advance also guarantees priority during peak seasons like Valentine’s Day, Mother’s Day, and graduation week, where same-day slots often book out quickly.

Yes, Benty Flowers offers same-day flower delivery across Carlton and Melbourne. To qualify, simply place your order before 1 PM and select from our same-day collection. Our florists will prepare your bouquet fresh, and our drivers will ensure it arrives the very same day.

Same-day delivery is available Monday to Saturday and covers a wide range of occasions — from birthday surprises and graduation bouquets to last-minute romantic roses or sympathy flowers.

To qualify for same-day delivery with Benty Flowers, your order must be placed before 1 PM (Monday to Saturday). Orders placed after this time will be scheduled for the next available delivery day.

By ordering early, you help our florists prepare your bouquet fresh and allow enough time for our drivers to deliver across Carlton and over 400 Melbourne suburbs.

💡 For busy occasions such as Valentine’s Day, Mother’s Day, and graduation week, we recommend ordering as early as possible, as same-day slots often fill quickly.

Yes, Benty Flowers delivers to over 400 suburbs across Melbourne, covering everything from our local Carlton zone to the wider Greater Melbourne area.

Our delivery is structured into six zones:

• Zone 1: Carlton Local – Free Delivery

• Zone 2: Inner North – $10

• Zone 3: Melbourne CBD & Fringe – $15

• Zone 4: Inner & Mid Suburbs – $20

• Zone 5: Outer Suburbs (10–15 km) – $25

• Zone 6: Greater Melbourne – $30 (advance orders only, no free delivery available)

If you’re unsure whether your suburb is included, simply check our Melbourne Delivery Zones page or search your postcode at checkout. This makes it easy to send roses, graduation bouquets, sympathy flowers, or native arrangements almost anywhere in Melbourne.

We offer a curated selection of graduation bouquets designed for students in Melbourne, including Small, Regular (Pictured), Premium, Deluxe and Grande styles. Each bouquet can be paired with optional graduation teddy bears for memorable photos and gifting. All arrangements are made fresh on the day to ensure the best presentation for ceremonies and celebrations.

A teddy bear makes the gift more memorable and enjoyable for photos, especially for university ceremonies and family celebrations. Many customers choose Premium + Teddy for the best graduation experience. If you prefer a simple style, a Regular bouquet without teddy is still a beautiful option.

Yes! We are currently offering a 10% discount on all graduation bouquets.
To receive it, just message us on Instagram with the keyword:
“Graduation” or “Grad”
Our team will reply instantly with your discount code:
Graduation2025Benty
Valid from 28 Nov to 28 Dec for all graduation products.

After choosing your bouquet and going to checkout, enter this code:
Graduation2025Benty
The system will automatically apply 10% off graduation flowers.
This discount cannot be combined with other promotions.

Yes — selected graduation flowers are available for same-day pickup from our Carlton store, depending on product availability and order time. If ordering late in the day, message us on Instagram for real-time confirmation before checkout.

Absolutely — it is a common request during graduation week.
We wrap bouquets in a water-base hydration pack, so they stay fresh overnight.
Keep them in a cool room, away from heater, wind or direct sun, and they will look perfect for the next day.

If you want us to deliver directly to the ceremony venue:
We deliver to official graduation venues — mostly Royal Exhibition Building (9 Nicholson St, Carlton VIC 3053).
To guarantee delivery on the ceremony day, please provide us at checkout or via Instagram DM:

• Ceremony date & time

• Graduate’s name (if required)

• Contact phone number

You can easily place your flower order online at Benty Flowers. Simply browse our collections, select your favourite bouquet or gift, and complete your purchase in a few simple steps.

During checkout, you’ll be able to choose your preferred delivery date, add a personal message, and select pickup or delivery options.

Need help? Our live chat is available for real-time support in your own language.

Yes! You can select your preferred delivery date during checkout.

For birthdays, anniversaries, or graduation gifts, we recommend placing your order in advance to guarantee availability — especially during peak seasons.

Same-day delivery is available for select products across Melbourne. 

Absolutely! You can message us directly on WhatsApp at 0428 008 008 for quick support or flower-related questions.

Our WhatsApp assistant is powered by AI, so you can get instant answers 24/7 in your own language.

While all orders must be placed either online through our website or over the phone with a team member, our smart chatbot will help guide you through the process, recommend products, or connect you with a real person if needed.

Yes. After successfully placing your order with Benty Flowers, you’ll receive a confirmation email containing all key details — including your selected delivery date, order summary, and receipt.

If you don’t see the email in your inbox within a few minutes, please check your spam or promotions folder.

For any concerns or updates, our team is always here to help via live chat or WhatsApp (0428 008 008).

Yes, Benty Flowers offers same-day flower delivery across Carlton and Melbourne suburbs. Simply place your order online before 1:00 PM, and our team will handcraft your bouquet fresh on the day. You can choose from our wide range of roses, native flowers, graduation bouquets, and seasonal arrangements, and select either pickup from our Carlton store or local delivery to your chosen Melbourne address. For urgent assistance, our live chat support is always available.

Of course! Every order includes a complimentary message card where you can write a note to make your gift extra special. During checkout, you can enter your message, and our team will carefully handwrite it on a beautiful card to accompany your bouquet or gift box. Whether it’s for a birthday, anniversary, graduation, or just because, your words will arrive with your flowers anywhere in Melbourne.

Yes, you can request specific flowers or colours when placing your order at Benty Flowers. Simply add your preference in the special instructions box during checkout. Our team in Carlton will do their best to include your requested blooms, such as red roses, lilies, sunflowers, or native flowers, depending on seasonal availability in Melbourne.

If a flower is unavailable, we will carefully substitute it with a similar style and colour palette to maintain the beauty and value of your bouquet. Whether it’s for a wedding, birthday, graduation, or anniversary, we always strive to make your order as close as possible to your request. For urgent or highly customised needs, you can also contact us directly via live chat or phone for assistance.

At Benty Flowers, we make checkout easy and flexible for all our customers in Carlton and across Melbourne. You can pay for your flowers using Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Google Pay. All payments are processed securely through our online store.

If you’re visiting our Carlton flower shop, you can also pay in person using EFTPOS, debit, or credit cards. Whether you’re ordering a birthday bouquet, graduation flowers, sympathy arrangement, or native flowers for same-day delivery, we provide trusted and convenient payment options to make your experience seamless.

Currently, Benty Flowers delivers only within Carlton and Melbourne suburbs. We do not offer international flower delivery outside Australia. Our focus is on providing the best local florist service, ensuring your bouquet is fresh, hand-crafted, and delivered with care on the same day within Melbourne.

If you’d like to send flowers to someone outside Melbourne, we recommend placing the order with a local florist in their city, as this guarantees better freshness and faster service. For any Melbourne-based orders, including graduation flowers, birthday bouquets, native arrangements, and roses, we are happy to assist with same-day and scheduled delivery options.

Yes, you can easily order multiple bouquets or arrangements in one transaction at Benty Flowers. Simply add each item to your cart, whether it’s roses, graduation bouquets, native flowers, or birthday arrangements, and then proceed to checkout.

If you need the bouquets delivered to different Melbourne addresses, you can specify delivery details for each order, or place separate orders for clarity. Our team in Carlton is experienced in handling bulk flower orders for weddings, corporate events, and celebrations, ensuring every bouquet arrives fresh and on time. For large or customised orders, we recommend contacting us directly so we can help arrange everything smoothly.

Yes, at Benty Flowers you can change or cancel your order up to 24 hours before the scheduled delivery. If you need to update details such as the delivery address, card message, or bouquet size, please contact us as soon as possible.

📧 Email: contact@bentyflowers.com.au
📞 Phone: 03 9969 2118

Please note that for same-day flower delivery orders, once confirmed, changes or cancellations cannot be guaranteed because our florists immediately begin preparing your arrangement to ensure freshness.

This policy helps us continue offering reliable same-day delivery across Carlton and Melbourne, while maintaining the quality of every bouquet, roses, graduation flowers, and native arrangements.

Yes, you can choose to send flowers anonymously with Benty Flowers. If you do not add your name to the message card, the recipient will not see any details about the sender. The bouquet will be delivered just like any other order, with no personal information revealed.

Anonymous flower delivery is a popular choice in Melbourne for secret admirers, surprises, birthdays, or just-because gifts. If you’d like extra confirmation, you can mention “anonymous delivery” in the order notes at checkout.

Once your order is placed on the Benty Flowers website, you will receive an instant confirmation email with all your order details, including the bouquet selected, delivery address, and scheduled time. Please check your inbox and also your spam/junk folder, as sometimes automated messages may be filtered there.

If you don’t receive a confirmation within a few minutes, please contact us so we can verify your order:

📧 Email: contact@bentyflowers.com.au
📞 Phone: 03 9969 2118
💬 Live Chat: via our website

This confirmation ensures that your flower delivery in Carlton and Melbourne has been successfully processed and is being prepared by our florists.

Yes, Benty Flowers delivers to most hospitals, offices, and schools across Carlton and Melbourne. When placing your order, please make sure to include the full name, department, room number, or building details so our driver can deliver directly to the right location.

For hospital deliveries, please confirm the recipient is allowed to receive flowers, as some wards (like ICU) may have restrictions. For schools and universities, deliveries are usually made to the reception or front office.

We regularly deliver graduation bouquets, birthday flowers, sympathy arrangements, and corporate floral displays across Melbourne. If you need help confirming delivery details, please contact us:

📧 Email: contact@bentyflowers.com.au

Benty Flowers accepts a wide range of secure payment methods both online and in-store.
You can pay using:

• Visa, Mastercard, American Express (Amex)

• Apple Pay & Google Pay (online only)

• Shop Pay (online)

• PayPal (online)

• Afterpay – available both online and in-store

Accepting Amex and Afterpay in-store makes purchasing easier for customers who prefer flexible payments or rewards-point cards.
For any questions, feel free to call us on 03 9969 2118.

Yes. We accept Afterpay both online and in-store, giving you the flexibility to pay for your flowers in four interest-free instalments.
Simply choose Afterpay at checkout on the website, or ask our staff to process your order via Afterpay when you shop at the Carlton store.

There are no extra charges if payments are made on time.

Yes, Benty Flowers proudly accepts American Express for both online orders and in-store purchases.
Many customers choose Amex for points, rewards, and business purchases, and we make sure the option is available across all payment channels.

Whether you're ordering online for delivery or picking up flowers from our Carlton shop, you’re welcome to pay with your Amex card.

Yes, PayPal is fully supported. When checking out, simply choose PayPal and you’ll be redirected to complete your payment securely using your PayPal balance, card, or linked bank account.
PayPal is one of the safest and most convenient payment options for international customers as well.

Yes. If you’re shopping using a compatible device, you’ll be able to pay instantly using Apple Pay or Google Pay for a fast one-tap checkout.
These options appear automatically on the checkout page if your device supports them.

Absolutely. All payments are handled through Shopify’s PCI-compliant, encrypted checkout system, ensuring your card details and personal information remain fully protected.
We never store or access your card information directly. Every transaction goes through secure, industry-standard payment providers.

Yes. A tax invoice is automatically emailed to you after you complete your order.
If you need the invoice re-sent, require a business invoice, or want your company ABN added, simply contact us at contact@bentyflowers.com.au, and we will prepare one for you.

Yes, we do offer discounts from time to time, especially during key seasons such as Valentine’s Day, Mother’s Day, Christmas, and graduation weeks.
All of our current promotions, discount codes, and special offers are announced exclusively on our Instagram page, so we recommend following @bentyflowers to stay updated with the latest deals.

If you have a valid promo code, simply enter it at checkout before completing your payment. Please note that discounts generally do not apply to same-day delivery products, custom arrangements, event flowers, or already discounted items.

Discount codes may not work if:

• The code has expired

• It applies only to specific products or collections

• It cannot be used with same-day or custom orders

• Another discount is already applied

• Minimum purchase requirements are not met

If you believe your code should work, contact us and we’ll help troubleshoot.

If your payment fails or is duplicated, Shopify will automatically cancel or reverse the charge depending on the bank.
If you experience a failed transaction, contact us with your order details, and we will check the payment status and confirm whether a refund or reversal has been processed.

Yes. All orders can be picked up directly from our Carlton shop located at 237 Lygon Street, Carlton VIC 3053. Many customers choose pickup because it’s fast, convenient, and perfect for last-minute gifts. Our store is located in a very accessible part of Carlton, surrounded by cafés and shops, with short-term parking available nearby.
Pickup is also ideal when you want to see the bouquet before gifting it or when you prefer to handle the flowers yourself. For any questions before arriving, our team is happy to help on 03 9969 2118.

Pickup orders can be collected during our regular business hours:

• Monday – Saturday: 9:00 AM – 6:00 PM

These hours ensure enough time for our florists to prepare your arrangement with care and freshness. During busy seasons such as Valentine’s Day, Mother’s Day, Easter, and graduation periods, extended or earlier pickup times may be offered. If you require a special arrangement or need an early pickup for an event, you can simply call us to check availability.

When placing your order, simply select the “Pickup” option in the delivery section. Once you choose pickup, the system will allow you to select both your preferred pickup date and a pickup time slot.
Pickup times are available in hourly windows from 9:00 AM to 5:00 PM, including:
9 AM, 10 AM, 11 AM, 12 PM, 1 PM, 2 PM, 3 PM, 4 PM, and 5 PM.

These time slots help us prepare your flowers fresh and have them ready exactly when you arrive.
If you accidentally selected delivery instead of pickup, or if you need to update your pickup time, simply contact our team and we can adjust your order quickly.

Yes. If you are unable to come in person, someone else may collect your order without any issue. They simply need to provide your name, order number, or the phone number used during checkout.
This is a popular option for workplaces, celebrations, hospital gifts, and customers sending surprises. Just let us know in the order notes if someone specific will be picking up, or contact us if the plan changes.

In most cases, yes. As long as our florists have not already started preparing your bouquet, we can easily adjust the pickup time or even the pickup day.
The best approach is to notify us as early as possible so we can schedule your order accordingly—especially if you need the flowers for a particular event, photo shoot, lunch, or dinner reservation. During busy seasons, we encourage customers to call in advance for faster assistance.

If you can’t pick up your flowers on the chosen day, simply let us know. We may be able to hold your bouquet until the following day, depending on the flower types and their freshness. Some arrangements can maintain their quality overnight, while others are best collected the same day.
If we believe your flowers will not remain at their best quality, we may offer to remake or refresh certain stems at an additional fee. Our priority is always to ensure that you receive your flowers in the freshest possible condition.

Yes. Same-day pickup is available on most days, and customers can easily place their orders directly through our website.
For same-day pickup, orders must be submitted before 1:00 PM so our florists have enough time to prepare your bouquet fresh and ready for collection.

Many of our popular bouquets—especially items listed in the Today’s Available Flowers collection—can be prepared within a few hours. After placing your order, you can choose your preferred pickup time between 9:00 AM and 5:00 PM.

If you have a last-minute or urgent request after 1:00 PM, you’re welcome to call the shop. Depending on flower availability and workload, our team may still be able to assist.

Our bouquets are available in several size options, which may include Small, Regular, Premium, Deluxe, or Grande, depending on the specific design.
Each product page clearly displays all size options available for that particular arrangement, so you can easily choose the version that suits your preference and budget.

The size shown in the photo is always indicated in the product options, so you know exactly which version you are viewing before placing your order.
Larger sizes include more stems and a fuller, more luxurious look, while smaller sizes offer a simple and elegant gesture.

We always specify which size is featured in the product photo.
Because each design may be photographed in a different size (for example: sometimes Small, sometimes Premium, or sometimes Deluxe), the size shown in the image is clearly written in the size selection options on the product page.

This means you will always know whether the photo represents a Small, Regular, Premium, or another size before you order.
If you want guidance on choosing the right size, our team is always happy to help.

We source our flowers fresh from the Melbourne Flower Market multiple times a week to ensure the highest quality. Every bouquet is arranged on the same day it is ordered or collected.
We prioritise freshness, longevity, and premium grading, meaning your flowers will last as long as possible with proper care.

Not all products are available for same-day pickup or delivery. Only items listed in our Today’s Available Flowers or Same-Day Delivery collections can be prepared urgently.
Most other arrangements require pre-ordering at least one day in advance, as some flowers are seasonal or require special sourcing.

Flower availability can vary depending on season, weather, and supply. If a particular bloom or colour is unavailable, our florists will replace it with a similar flower of equal or greater value, while maintaining the overall style, colour palette, and look of the arrangement.
We always ensure the final bouquet matches the spirit of the one you selected.

Yes, you can request specific colours such as pink, white, red, pastel, bright tones, or native-inspired palettes.
While we do our best to accommodate colour preferences, availability depends on market stock. Simply leave your colour request in the notes during checkout, and our florists will match it as closely as possible.

Yes! We love working with Australian native blooms, which are long-lasting and have a beautiful natural aesthetic.
Common natives we stock include Banksia, Kangaroo Paw, Protea, Billy Buttons, Eucalyptus, and more—availability may vary by season.

Vases are not included unless specified on the product page.
Some arrangements are available with or without a vase, giving you the flexibility to choose. If a vase is available as an add-on, you can select it during checkout.

Yes. Many flowers are seasonal, including peonies, tulips, dahlias, hydrangeas, and certain natives. Availability depends on the time of year and market conditions.
For this reason, product photos are a guide to the style rather than an exact match, but we always design arrangements in the same theme and aesthetic.

Yes. We often have a selection of ready-made bouquets available for walk-in customers. These are perfect for spontaneous gifts or quick pickups.
However, for specific styles or colours, we recommend placing an order in advance so our team can prepare exactly what you want

All available products are updated in real time on our website. If an item goes out of stock due to limited flowers, the system will show it as unavailable or prevent checkout.
For urgent or same-day needs, you can always call the shop to confirm availability before ordering.

no, we don't offer same-day flower delivery across Melbourne for Valentine’s Day orders. Due to high demand, we recommend placing your order early to secure your preferred delivery date.

Yes, selected Valentine’s products include complimentary gifts, and some bouquets allow optional add-ons such as chocolates or teddy bears.

You can select your preferred delivery date at checkout. Delivery times are estimated, especially on Valentine’s Day when order volumes are high.

We aim to match the photos as closely as possible. However, due to seasonal availability, flower shades or greenery may vary slightly while maintaining the same style and quality.

Red roses are the most popular Valentine’s choice, symbolising love and passion. Pink and white rose arrangements are also popular for a softer, elegant expression of love.
This is our 2026 Valentine Page 

If the recipient is unavailable, our driver will leave the flowers in a safe location when possible or contact the recipient. If needed, our team will reach out to you.

Valentine’s Day orders are prepared in advance and cannot be changed or cancelled on the delivery date. Please contact us at least 24 hours before delivery for any changes.

Yes, we can deliver your Valentine’s order anonymously. Simply let us know during checkout or in the order notes.

Yes, you can add a complimentary personalised message card during checkout. Each message is carefully handwritten by our special writing robot, giving it a beautiful, authentic handwritten feel.