Refund policy
Refund & Returns Policy
At Benty Flowers, we take great care in preparing fresh floral arrangements and selecting quality gifts for our customers. This policy explains our change-of-mind, return, cancellation and refund conditions. Nothing in this policy limits your rights under the Australian Consumer Law.
Fresh Flowers & Plants — Final Sale
Fresh flowers, bouquets, floral arrangements and plants are final sale and are not eligible for returns, exchanges or refunds due to change of mind.
If a flower or plant arrives damaged, incorrect, significantly different from what was ordered, or in poor condition, please contact us as soon as possible. We recommend contacting us within 24 hours of delivery or pickup so that we can assess the issue promptly while the product is still fresh. This recommendation does not limit any rights you may have under the Australian Consumer Law.
We may request clear photographs of the product and its packaging to help us assess the issue.
Other Products — 7-Day Change-of-Mind Returns
Eligible products other than fresh flowers and plants may be returned for change of mind within 7 days from the date of delivery or pickup.
To be eligible, the item must be unused, unopened where relevant, in its original condition and, where applicable, in its original packaging.
For change-of-mind returns, the customer is responsible for arranging and paying for return shipping. No restocking fee applies.
Order Cancellations
Fresh flowers, floral arrangements and plants are final-sale products and are not eligible for change-of-mind cancellation through our return and cancellation service.
For eligible non-final-sale products, a cancellation may be requested until the item has been fulfilled.
If you have made an error with an order, please contact us as soon as possible. Where possible, we will try to assist before preparation or fulfilment has begun.
Damaged, Faulty or Incorrect Products
If an item is faulty, damaged, incorrect, not as described, or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us so we can assess the issue and provide an appropriate remedy.
Depending on the circumstances and your rights under Australian Consumer Law, the available remedy may include a replacement, exchange, store credit, partial refund or full refund.
Your rights for faulty or non-compliant products are separate from our 7-day change-of-mind policy and are not limited by that timeframe.
Refund Process
Where a refund is approved, it will be processed to the original payment method used for the purchase.
After we process an approved refund, please allow approximately 3–10 business days for it to appear in your account, depending on your bank or payment provider.
Returns
Please contact us before returning an item so we can confirm that it is eligible.
Eligible returns may be made in-store at:
Benty Flowers
237 Lygon Street
Carlton VIC 3053
Australia
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
Benty Flowers
Phone: +61 3 9969 2118
Email: contact@bentyflowers.com.au