Yes, we provide same-day delivery for items listed under our Daily Blooms collection. Other flower arrangements can be scheduled for delivery on your chosen date.
FAQ | Benty Flowers – Delivery, Orders & More
- Do you offer same-day delivery?
- Do you deliver on public holidays?
- Can I select a specific delivery time?
- What if no one is home at the time of delivery?
- Can I request delivery at a specific time for a funeral?
- Where do you deliver?
- Do you deliver to apartments, businesses, or hospitals?
- How much does delivery cost?
- How can I track my order?
- My order was not delivered. What should I do?
- Can I leave delivery instructions?
- What if I entered the wrong delivery address?
- Can I pick up my flowers?
- Can I send a card with my flowers?
- Can I modify my order?
- Can I cancel my order?
- Will I receive an invoice?
- Can I place more than one order at a time?
- Can I place an order over the phone?
- Can I schedule an order in advance?
- Will the recipient see the price?
- Can I send flowers anonymously?
- What if I accidentally placed two orders?
- Can I order from outside Australia?
- How do I know if my order was successful?
- Will the arrangement look like the photo?
- Do you accept custom orders?
- Do you offer flowers for funerals?
- What if I’m not happy with the flowers?
- Are your flowers safe for pets?
- How fresh are your flowers?
- Why are your prices lower than other florists?
- I’m not sure what to buy. Can you help?
- How do I check my order status?
- Can I make changes after placing my order?
- What currency is used on your site?
- Is my personal information safe?
- My payment failed. What should I do?
- What payment methods do you accept?
- Do you accept cash on delivery?
- How do I request a refund?
- Is your website secure for card payments?
- Where are you located?
- Are you a call centre or relay florist?
- What are your opening hours?
📦 Shipping & Delivery
- Do you offer same-day delivery?
- Do you deliver on public holidays?
- Can I select a specific delivery time?
- What if no one is home at the time of delivery?
- Can I request delivery at a specific time for a funeral?
- Where do you deliver?
- Do you deliver to apartments, businesses, or hospitals?
- How much does delivery cost?
Do you offer same-day delivery?
Do you deliver on public holidays?
Check our updated hours on Google Maps. If we’re open, we can deliver Daily Blooms items. Otherwise, delivery won’t be possible.
Can I select a specific delivery time?
During checkout, you can choose a delivery time slot between 9:00 AM - 6:00 PM. We’ll do our best to deliver within your selected window, but exact delivery times cannot be guaranteed (except for funerals).
What if no one is home at the time of delivery?
If the recipient isn’t home, we’ll leave the flowers in a safe location at the front door. You can add special instructions during checkout if you prefer another arrangement. A re-delivery fee may apply.
Can I request delivery at a specific time for a funeral?
Yes, for funerals we guarantee timely delivery if the date and time are specified at checkout or in the delivery notes.
Where do you deliver?
We deliver exclusively within Melbourne, offering free delivery in Carlton. Delivery fees apply to other suburbs. Enter your postcode at checkout or contact us to confirm service availability.
Do you deliver to apartments, businesses, or hospitals?
Yes, we do. Please provide full details like unit/room number, business name, or department for smoother delivery.
How much does delivery cost?
Delivery is free in Carlton. For other Melbourne suburbs, fees vary based on location and will be calculated during checkout.
🚚 Order Tracking & Delivery Issues
- How can I track my order?
- My order was not delivered. What should I do?
- Can I leave delivery instructions?
- What if I entered the wrong delivery address?
How can I track my order?
Contact us via chat, phone, or email for live updates.
My order was not delivered. What should I do?
Please reach out immediately via chat or phone. We’ll investigate and resolve the issue promptly.
Can I leave delivery instructions?
Yes, there’s a note section at checkout where you can add delivery instructions. We’ll do our best to follow them.
What if I entered the wrong delivery address?
Contact us as soon as possible. If the flowers haven’t left the shop, we can update the address (fees may vary). If delivery has already occurred, a new order may be required.
💐 Ordering & Modifications
- Can I pick up my flowers?
- Can I send a card with my flowers?
- Can I modify my order?
- Can I cancel my order?
- Will I receive an invoice?
- Can I place more than one order at a time?
- Can I place an order over the phone?
- Can I schedule an order in advance?
- Will the recipient see the price?
- Can I send flowers anonymously?
- What if I accidentally placed two orders?
- Can I order from outside Australia?
- How do I know if my order was successful?
Can I pick up my flowers?
Yes. Choose the pickup option during checkout and select your preferred date.
Can I send a card with my flowers?
Absolutely! Add your message at checkout. We'll print it on a high-quality card and include it in a beautiful envelope.
Can I modify my order?
Changes like address, product type, or message are possible if the order hasn’t been dispatched. Contact us as soon as possible.
Can I cancel my order?
You can cancel and receive a full refund if the arrangement hasn’t been prepared or delivered.
Will I receive an invoice?
Yes. You’ll get a copy of your invoice via email after placing your order.
Can I place more than one order at a time?
Yes, but each order can only be delivered to one address. For multiple delivery addresses, place separate orders.
Can I place an order over the phone?
Yes! Call us and we’ll help you through the process.
Can I schedule an order in advance?
Yes, you can choose a future delivery or pickup date during checkout.
Will the recipient see the price?
No. We do not include invoices or receipts with the flowers.
Can I send flowers anonymously?
Yes. Write “anonymous” in the sender’s name field or leave a note requesting anonymity. We follow Australian privacy laws.
What if I accidentally placed two orders?
Contact us and we’ll refund the duplicate order if it hasn’t been processed.
Can I order from outside Australia?
Yes, but we only deliver within Melbourne. All prices are in AUD.
How do I know if my order was successful?
You’ll receive a confirmation email with order details immediately after placing your order.
🌸 Product Information
- Will the arrangement look like the photo?
- Do you accept custom orders?
- Do you offer flowers for funerals?
- What if I’m not happy with the flowers?
- Are your flowers safe for pets?
Will the arrangement look like the photo?
We try our best to match the image. However, some substitutions may be made based on seasonal availability, maintaining the same shape, colour, and style.
Do you accept custom orders?
Yes! Contact us to create a personalised floral arrangement.
Do you offer flowers for funerals?
Yes, we provide special funeral arrangements with priority delivery. Contact us for a consultation.
What if I’m not happy with the flowers?
Your satisfaction matters. Contact us and we may offer a replacement or refund depending on the situation.
Are your flowers safe for pets?
Some flowers like lilies, tulips, daffodils and others can be toxic to cats and dogs. Contact us for pet-safe options.
🛒 Shopping Questions
- How fresh are your flowers?
- Why are your prices lower than other florists?
- I’m not sure what to buy. Can you help?
How fresh are your flowers?
We deliver fresh, high-quality blooms—often in bud form—so they last longer and open beautifully after arrival.
Why are your prices lower than other florists?
We’re a local Melbourne florist with no middlemen or relay services. This allows us to provide premium flowers at fair prices.
I’m not sure what to buy. Can you help?
Of course! Contact us via chat or phone and we’ll help you choose the perfect bouquet.
👩💻 Website & Technical Support
- How do I check my order status?
- Can I make changes after placing my order?
- What currency is used on your site?
- Is my personal information safe?
How do I check my order status?
Check your email for confirmation. For updates, contact us via live chat, phone, or email.
Can I make changes after placing my order?
Yes, if it hasn’t been dispatched. Contact us as soon as possible.
What currency is used on your site?
All prices are in Australian Dollars (AUD).
Is my personal information safe?
Yes, your data is protected. Please read our Privacy Policy for full details.
💳 Payment & Refunds
- My payment failed. What should I do?
- What payment methods do you accept?
- Do you accept cash on delivery?
- How do I request a refund?
- Is your website secure for card payments?
My payment failed. What should I do?
Check your card details or PayPal account. If the issue continues, contact us or choose bank transfer.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfer. In-store customers may pay with cash.
Do you accept cash on delivery?
No. However, you can pay cash in-store at our Carlton shop.
How do I request a refund?
Check our Refund Policy and contact us via email or phone. Most refunds are processed instantly, but your bank may take 1–7 days to reflect the amount.
Is your website secure for card payments?
Yes, we use SSL encryption and secure gateways like PayPal and Stripe.
🏪 About Benty Flowers
- Where are you located?
- Are you a call centre or relay florist?
- What are your opening hours?
Where are you located?
📍 237 Lygon Street, Carlton, Melbourne VIC
Are you a call centre or relay florist?
No, we’re a local independent florist in Melbourne. All arrangements are made in-house with love and care.
What are your opening hours?
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Monday to Saturday: 9:00 AM – 6:00 PM
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Sunday: 10:00 AM – 12:00 PM
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Check Google Maps for extended hours on holidays or special events.
